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Conditional approval for transition to one water retail company

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South East Water Ltd has received conditional approval from the Secretary of State for the Department for Environment, Food and Rural Affairs (Defra) to transfer its non-household retail business to Invicta Water Ltd on 1 April 2018.


As South East Water’s non-household retailer, South East Water Choice, has been offering water and wastewater retail services to businesses across the south east since April 2017.  Since then, Invicta Water, trading as Water Choice, has also been offering retail services across all of England.


Tanya Sephton, Managing Director, South East Water Choice said: “Letters are being sent out to customers explaining the change. This will be a seamless transition as they will still be dealing with the same knowledgeable and experienced team, which will also be moving to Water Choice.


“We are delighted that in the nine months since the opening of the market most of our business customers have opted to stay with us not only for their water but many have chosen to switch their wastewater services to benefit from our best value tariff and single bill.


“As Water Choice we will be able to build on our experience and provide an even more efficient service and improved customer experience to current and new customers. We will continue to provide the easy, clear and transparent service our customers want”

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