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Delivering for customers at PR24

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At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future.

Our vision is that PR24 delivers a water sector that listens to people and delivers exceptional, sustainable services that are accessible to all. We have six objectives that will help us achieve our vision, and I’m pleased to share these with you today.

We’ve tested these objectives with customers to make sure we’re doing the best job possible at representing their views in what is a crucial price review, not just for topical issues like affordability and environmental protection, but in the opportunities it brings to fully align this industry’s culture with the people we serve.

Our objectives for PR24 are published in customer-friendly language to help people understand what a price review means to them, and how CCW is committed to representing them throughout the process. We’ve also produced a helpful explainer video to support this, which you can view here – do feel free to share with your own network.

Read our PR24 Objectives here.

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