Utility Week Water Customer Conference
Contact Us LinkedIn

Not a member? Join here
Tel: 0191 422 0088

Utility Week Water Customer Conference

With the non-domestic retail market open, planning underway for PR19 and potential for domestic competition on the horizon, there has never been a more critical time for water companies to take stock of their customer engagement strategy.

The 2018 Utility Week Water Customer Conference is the only dedicated event for domestic and non-household customer professionals in the UK water sector, providing you with the tools to improve customer service and engagement. 

Expert speakers include:

  • Chris Jones, Chief executive officer, Dŵr Cymru Welsh Water
  • John Russell, Senior director of strategy and planning, Ofwat
  • Sarah Bentley, Chief customer officer, Severn Trent Water
  • Jo Causon, Chief executive officer, Institute of Customer Service
  • Tony Smith, Chief executive officer, Consumer Council for Water
  • Jo Mayes, Director of customer operations, Business Stream
  • Louise Beardmore, Director of customer service, United Utilities
  • Jo Osborn, Head of communications, South East Water
  • Alun Shurmer, Director of customer strategy and communications, Dŵr Cymru Welsh Water
  • Simon Parsons, Director of strategic customer service planning, Scottish Water
  • Mark Field, Head of billings and collections, Southern Water

 

This CPD-certified event provides the opportunity to:

  • Talk about the replacement of SIM and the best ways to measure satisfaction
  • Hear about the increasing role of scrutiny by CCGs
  • Learn about best practice with omni-channel communication
  • Hear an award-winning approach to behavioural economic practices
  • Tailor your experience through dedicated household and non-domestic sessions
  • Learn how your peers are planning investment for the customer

 

15% Member Discount
As a supporter, we can offer our members a preferential rate to attend – to view full details and book, visit events.utilityweek.co.uk/water and when registering insert promo code IOW15 to get the 15% discount.

Event Details

Location
Birmingham Conference & Events Centre (next to the Holiday Inn Birmingham City Centre), Hill Street, Birmingham B5 4EW

Region
All

Starts
January 17th 2018

Ends
January 17th 2018

Start Time
8.40am