Welsh Water's Customer Consultation: The Welsh Water approach and the next stage for Pr19
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Welsh Water's Customer Consultation: The Welsh Water approach and the next stage for Pr19

Welsh Water aims to earn the trust of our customers every day. As part of this we need to communicate and understand what matters to them, now and in the future.


During PR (Price Review) 19 we have spoken to a record number of our customers to ensure we understand their priorities. Our plans have been shaped and developed with an understanding of what customers want to ensure we have the right service today, are planning for tomorrow, whilst keeping bills affordable.


As part of customer service week please join us for this breakfast lecture to hear Anna Riddick, Customer Insight Manager at Welsh Water, summarise our approach to customer engagement for PR19. Hear some of the headline results from our research, and what we intend to do next. Breakfast rolls will be provided. 


In Person Attendance 

There are limited places available in the room. If you would like to attend the event in person please contact Lucy via lucy@instituteofwater.org.uk to book your place. 

Please note there is a Ty Awen talk and a Nelson based talk (5th October). 



This session will be broadcast live as a webinar. 

The webinar joining details are:

Registration URL: https://attendee.gotowebinar.com/register/5456023381679384322

Webinar ID: 159-650-995


Don't Forget...

  • To book your attendance please click the 'Book Now' button located at the top & bottom of this page.
  • If you are having difficulty booking, or would like to amend or cancel your booking please contact Jordan Maloy on 0191 422 0088.
  • For further information regarding this event please contact Vyvyan Evans
Event Cost
Rates for this event (Inc VAT)
Member Rate (Online Attendee) £0.00
Non-Member Rate (Online Attendee) £0.00
Event Details

Hubble Room, Ty Awen, NP10 8FZ


October 18th 2018

October 18th 2018

Start Time

End Time

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