FAQs

How can we help you?

> How do I pay?
> How do I login to my profile?
> How do I change my password? 
> I have forgotten my login details, what do I do?
> How can I change my Membership Grade?
> Is there a retired member fee?
> I am about to take a career break/maternity leave – can I freeze my membership?
> How do I cancel my membership?
> How do I re-active my membership?
> How long does my membership last?
How can I sign up to the Institute of Water mentoring programme?
> How do I join the Young Persons’ Network?
> How can I find out who my Area representative is?
> How do I book onto an event?
> How do I apply for a Professional Registration? 
Where can I read more about CPD and how do I access the CPD Portal?
What are the CPD expectations of me as a member?
> How do I make a complaint? 
Is my personal data safe?  

How do I pay?

Payment can be made through PayPal by logging onto your Institute of Water profile here.  Alternatively, you can give the office a call on 0191 422 0088 and pay by credit or debit card, all card payments are accepted apart from American Express. You can also pay by cheque or bank transfer.


How do I login to my profile?

You can log into your Institute of Water profile here. You will need to enter your username and password when logging in.


How do I change my password? 

You can change your password by logging into your profile here and clicking onto the ‘My settings’ tab. On here you can change your password as well as your username. Alternatively, there is also an option to “reset my password” on the login page.


I have forgotten my login details, what do I do?

If you have forgotten your login details please give the office a call on 0191 422 0088 or email  info@instituteofwater.org.uk and we can reset these for you.


How can I change my Membership Grade?

In order to change your grade you will need to contact info@instituteofwater.org.uk to inform us of which grade you’re interested in, as well as any additional evidence needed. To view all of our membership grades, please click here.


Is there a retired member fee?

We currently offer a reduced rate for our retired members at £46 per year. In addition, we also have a ‘retired life member rate’ which is a one-off payment of £450. For more information please email info@instituteofwater.org.uk.


I am about to take a career break/maternity leave – can I freeze my membership?

Yes, the Institute of Water currently allows members who are thinking of taking a career break or heading off on maternity leave to freeze their membership. Your account will remain activated, but no invoice will be issued. For more information please email info@instituteofwater.org.uk.


How do I cancel my membership?

To cancel your membership please give the office a call on 0191 422 0088 or email info@instituteofwater.org.uk and one of our HQ staff will be on hand to speak with you.


How do I re-active my membership?

If you are looking to re-join and your previous profile is still on our system, don’t worry we can reactivate this for you. Please give the office a call on 0191 422 0088 or email info@instituteofwater.org.uk.


How long does my membership last?

Your membership will last for one year, starting from the first day you joined. For example, if you joined on 01/01/20, your membership would then renew on 01/01/21.


How can I sign up to the Institute of Water mentoring programme?

To sign up to the mentoring programme visit www.instituteofwater.mentormatch.me and create a username and password. At this stage you will be asked for your Institute of Water membership number. You will then be able to create a mentor/mentee profile outlining your background and experience and/or what area you would like to develop. For more Information please email info@instituteofwater.org.uk.


How do I join the Young Persons’ Network?

Login into your IWater account and select ‘My Profile’. There will be an option to select ‘Would you like to be part of our Young Persons Network?’ Simply tick the box and press save.

Want to learn more about the YPN, click here!


How can I find out who my Area representative is?

The Institute of Water is represented through eight separate Areas. To find out more about your Area and Area Committee, please click here.


How do I book onto an event?

To sign-up to an IWater event, select the ‘Events’ tab located on the website. Select the event you’d like to attend and press the ‘Book Now’ button located at the top of the event page.

Click here to view our current list of upcoming events.


How do I apply for a Professional Registration? 

We offer all the professional registrations available across the three disciplines of Science, Engineering and Environment. We have a dedicated page to each registration from Technician to Chartered registrations. Clink on the links to read more about the requirements and how to apply.


Where can I read more about CPD and how do I access the CPD Portal?

We have a section on our website dedicated to Continuing Professional Development (CPD), you can access all of our guidance documents and advice here. You can record your CPD online using our exclusive online CPD portal. Simply log in to your online membership portal and select ‘My CPD’.


What are the CPD expectations of me as a member?

The Institute of Water is committed to ensuring that its members are actively involved in CPD and assisting them in this.  Our CPD Code  sets out our commitment and expectations of members.


How do I make a complaint? 

If you are dissatisfied any of the services, we offer or the actions of a member of staff we will try to deal with and resolve the complaint at the point of receipt. If you feel it has not been resolved you can register a complaint in writing, within two months.

If you have a complaint about an Institute of Water Member please refer to our Disciplinary Procedure.


Is my personal data safe?  

The Institute of Water is registered with the Information Commissioner under the Data Protection Act 2018 and applies appropriate protection and management of any personally identifiable information. You have the right to request a copy of the information that we hold on you and how we use it. See our Legal and Privacy page for more details on data protection.